At Kyle Donne, we are committed to providing our customers with an exceptional shopping experience and a high-quality range of beds to suit all styles and needs. We understand that you may have questions when shopping with us, so we’ve compiled a list of frequently asked questions to help guide you through the process.

If you don’t see your question answered here, feel free to reach out to our customer support team at [email protected], and we’ll be happy to assist you!

1. What types of beds do you offer?

We offer a wide selection of beds to suit various styles and preferences. Our range includes:

  • Platform Beds
  • Storage Beds
  • Upholstered Beds
  • Wooden Beds
  • Adjustable Beds
  • Luxury Beds

All of our beds are crafted with quality materials to ensure durability and comfort. You can browse our full selection on our website.

2. How do I choose the right bed for my needs?

Choosing the right bed depends on several factors, including:

  • Size: Consider the space in your room and the mattress size (Twin, Full, Queen, King).
  • Style: Whether you prefer a modern, minimalist design or something more classic, we have various styles to choose from.
  • Storage Needs: If you need extra storage, consider a bed with built-in drawers or compartments.
  • Material: We offer beds in wood, metal, and upholstered fabrics, so consider which material best fits your aesthetic and practical needs.

Our product pages include detailed descriptions to help you make an informed decision. If you’re unsure, feel free to contact us for personalized advice.

3. Do your beds come with mattresses?

No, our beds are sold separately from mattresses. This allows you the freedom to choose the mattress that best suits your comfort preferences. We do, however, recommend specific mattress types that pair well with each bed, which you can find on the product page.

4. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • PayPal: Secure online payments through PayPal
  • Apple Pay/Google Pay: Quick payments via mobile wallets
  • Installment Payments: We partner with trusted financing services to offer interest-free installment payment options.

During checkout, you’ll be able to select your preferred payment method.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on your location. The exact shipping options available for your country will be displayed during the checkout process.

For more information about shipping, including delivery estimates, please visit our Shipping and Returns page.

6. How long will it take to receive my order?

Our beds are typically delivered within 5-10 business days, depending on your location and the product’s availability. For custom or made-to-order beds, the delivery time may be longer, and we will provide an estimated shipping timeframe during the order process.

You’ll receive a tracking number once your order has been shipped, so you can monitor its progress.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. The product must be in its original, unused condition, and in its original packaging to be eligible for a return.

For more details on our return process, including how to initiate a return, please visit our Returns and Exchanges page or contact us at [email protected].

8. Do you offer exchanges?

Yes, we offer exchanges within 30 days of purchase. If you’d like to exchange your bed for a different style, size, or model, simply contact us at [email protected] to begin the exchange process. Please ensure the bed is in new, unused condition, and you will be responsible for return shipping unless the exchange is due to a defect or error on our part.

9. Can I track my order?

Absolutely! Once your order has been shipped, we will send you an email with the tracking details. You can use the tracking number to monitor your order’s journey to your doorstep. If you haven’t received your tracking number or need help with tracking, feel free to contact us.

10. Do you offer warranties on your products?

Yes, all our beds come with a one-year limited warranty covering manufacturing defects. If you experience any issues with your bed, such as structural problems or material defects, we’ll work with you to resolve them.

Please note that our warranty does not cover damage resulting from improper assembly, misuse, or normal wear and tear. For more information about our warranty policy, please reach out to our team at [email protected].

11. What if my product arrives damaged?

While we take great care in packaging and shipping your bed, we understand that damage can sometimes occur during transit. If your bed arrives damaged, please contact us within 48 hours of receiving your delivery. Be sure to include photos of the damage, along with your order number, and we will arrange a replacement or refund.

We will cover the return shipping costs for any damaged or defective items.

12. Can I customize my bed?

Yes, we offer customization options for select bed models. You can choose from various finishes, fabrics, and sizes to create a bed that’s uniquely yours. Custom orders may take longer to produce and ship, so please allow additional time for delivery.

To inquire about custom bed options, please email [email protected] with your requirements, and our team will assist you in creating your perfect bed.

13. How do I care for my bed?

Proper care will help ensure that your bed remains in excellent condition for years to come. We recommend the following care tips:

  • Upholstered Beds: Vacuum regularly to remove dust and debris, and spot clean any stains using a fabric cleaner.
  • Wooden Beds: Wipe down with a soft, damp cloth and avoid using harsh chemicals or abrasive materials.
  • Metal Beds: Dust regularly and use a gentle cleaner to maintain the finish.

If you need specific care instructions for your bed, please refer to the user manual or contact us.

14. How do I assemble my bed?

Each bed comes with detailed assembly instructions and all the necessary hardware. Depending on the model, you may need basic tools like a screwdriver or wrench. Most of our beds can be assembled by two people in 1-2 hours.

If you encounter any difficulties during assembly, don’t hesitate to reach out to our support team at [email protected] for assistance.

We hope this FAQ has answered your questions. If you need further assistance, feel free to reach out to us at [email protected]. Thank you for choosing Kyle Donne for your bedroom furniture needs!