At Steven Billy, we are committed to providing exceptional furniture pieces and a smooth shopping experience. Below are some frequently asked questions to help guide you through our products, ordering process, returns, and more. If you have any additional questions, feel free to reach out to us at [email protected].

1. What products do you offer?

We specialize in high-quality benches, chairs, and ottomans, designed to elevate any space in your home. Our furniture pieces are crafted with attention to detail, ensuring both style and durability.

2. Do you offer custom furniture options?

Yes, we offer customization services for many of our products. If you’re looking to personalize a piece, such as choosing a specific fabric, color, or finish, please contact us at [email protected] for more information on custom orders.

3. How do I place an order?

You can place an order directly through our website, stevenbilly.com. Browse our collection of benches, chairs, and ottomans, add your desired items to the cart, and follow the checkout process. If you encounter any issues or need assistance, feel free to contact us at [email protected].

4. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay and Google Pay (where available)

All transactions are processed securely through our payment gateway to ensure your personal information is protected.

5. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. After this time, we may not be able to cancel or make changes if the order has already been processed. If you wish to cancel or modify an order, please contact us immediately at [email protected].

6. What is your return policy?

We offer a 30-day return policy on eligible items. Items must be returned in their original condition, unused, and in the original packaging. For more information on returns, including exclusions and conditions, please visit our Return and Exchanges page or contact our support team at [email protected].

7. How long will it take to receive my order?

Delivery times vary based on your location and the product ordered. Typically, orders are processed and shipped within 5–7 business days. Once shipped, delivery within the continental United States usually takes 7–10 business days. For international orders, delivery may take longer depending on the destination and customs procedures.

8. Do you offer international shipping?

Yes, we ship internationally! Shipping costs and delivery times will vary depending on your location. Please note that for international orders, customers are responsible for any applicable customs duties or taxes.

9. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. If you have not received tracking information or need further assistance with tracking your order, please reach out to us at [email protected].

10. What should I do if my item arrives damaged?

We strive to ensure that your furniture arrives in perfect condition. However, if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We will work quickly to resolve the issue by offering a replacement or refund.

11. What if I receive the wrong item?

If you receive an incorrect item, please notify us as soon as possible at [email protected] with your order details and a description of the item you received. We will ensure the correct product is sent to you at no additional cost.

12. Do you offer warranties on your products?

Yes, all of our products come with a one-year limited warranty. This warranty covers manufacturing defects and workmanship but does not cover normal wear and tear, damage caused by misuse, or unauthorized modifications. For more information on warranty claims, please contact us at [email protected].

13. Can I request fabric or material samples?

Yes, we offer free fabric samples for select furniture items. If you would like to see the fabric or material before purchasing, please contact us with your request, and we will send samples to your address.

14. What if I need help choosing the right product?

Our team is here to assist you in selecting the perfect furniture for your home. Feel free to contact us at [email protected] for personalized recommendations based on your preferences and needs.

15. How can I contact customer support?

You can contact our customer support team via email at [email protected]. We are available to assist with any questions, concerns, or issues related to your order, product information, or general inquiries.

We hope this FAQ section has addressed your questions. Should you need any further assistance, our support team at Steven Billy is always here to help! Let us know if you need additional support, and we’ll gladly assist you further.